Delete your Ellika account

App: Ellika, seizure and medication tracking for pets Support: support@ellika.app Last updated: 27 August 2026

You can delete your Ellika account and all of your data yourself, at any time, from inside the app on Android, iOS, or the web. You don’t need to ask us for permission and you don’t need to contact us first.

If you’d rather we did it for you, email support@ellika.app and we’ll delete your account by hand.

Deleting your account is permanent and cannot be undone. There is no grace period and no recovery window. Once the deletion runs, your account and its data are gone and you will not be able to sign back in.

Before you delete, two things worth doing

1. Export your records. Once the deletion runs there is nothing left to export. In Settings → Your data you can export each pet’s full seizure log as a CSV, and generate a PDF vet report. Do this for every pet you want to keep a copy of.
2. Cancel a paid subscription first. Deleting your account does not automatically cancel an active subscription. Cancel it before you delete. Use Settings → Plan & usage → Manage billing (the customer portal) if you subscribed on the web or Android, or your Apple ID subscription settings if you subscribed through the App Store. If a subscription is left running after deletion, email support@ellika.app and we’ll cancel it.

How to request that your account is deleted

Option 1: in the Ellika app (Android and iOS)

1. Open the Ellika app and sign in.
2. Tap Settings (the gear icon in the top bar).
3. Scroll to the Your data section.
4. Tap Delete account…
5. Read the confirmation, then type DELETE in the confirmation box.
6. Tap Delete my account.

You are signed out immediately and the deletion begins straight away.

Option 2: on the web at ellika.app

1. Go to ellika.app and sign in.
2. Open Settings from the top bar.
3. Scroll to the Your data section.
4. Click Delete account…
5. Type DELETE in the confirmation box.
6. Click Delete my account.

You are signed out immediately and the deletion begins straight away.

Option 3: ask us by email

If you can’t get into your account, or you’d simply prefer we handled it:

1. Email support@ellika.app from the email address your Ellika account uses.
2. Put “Delete my account” in the subject line.
3. Tell us the email address on the account.

We may need to confirm that you control that email address before we act. This protects you from someone else deleting your account. We delete the account manually and confirm by email once it’s done, normally within a few days and in any case within 30 days of a verified request.

Don’t want to lose the account? Delete just the data

Two smaller options exist if a full account deletion is more than you need. Both are in Settings → Your data:

• Delete data… removes a single pet, or lets you pick exactly which data types to remove for one pet (seizures, medications and their dose logs, appointments, reminders, and so on). Only pets you own can be changed.
• Delete all data wipes every pet you own and all of their records, plus your own devices, notifications and saved preferences, but keeps your account and login so you can start again from a clean slate.

What is deleted

Deleting your account permanently removes all of the following.

Your account

• Your user record, email address, and password (stored only as a hash)
• Your display name, profile photo, time zone, and saved preferences (theme, clock format, units, quiet hours, notification opt-outs)
• All sign-in sessions and authentication records, so you are signed out everywhere and cannot sign back in
• Your storage and AI credit usage counters

Every pet you own, and all of their records

• Pet profiles and photos (name, species, breed, sex, date of birth, weight, microchip ID, diagnosis date, notes)
• Seizure records, including every attached photo and video file
• Medications, dose schedules, and medication logs
• Appointments, timeline entries, and reminders
• Ellika AI summaries and AI chat threads for those pets
• Care team access grants, pending invitations, and share links. Anyone you had shared a pet with loses access

Your own account records

• Notifications and notification history
• Registered devices and push notification tokens
• Telegram links and linking tokens
• Ellika AI usage records and your AI chat threads on pets shared with you
• Feedback you submitted in the app, including any screenshots attached to it
• Your access to pets that other people shared with you (see below)
• Your contact record with our email provider, so you stop receiving Ellika email

Uploaded files (photos, videos, avatars, pet photos) are deleted from our file storage as part of the same process, not just unlinked.

What is kept, and for how long

Pets owned by other people. If someone shared a pet’s record with you, that record belongs to them and is not deleted. Only your access to it is removed. Entries you logged on their pet stay on their pet’s history, because it’s their animal’s record. Where your name was attached to such an entry, it is replaced with the name as it stood at the time, so their log doesn’t break. Your account is gone, and no link back to it remains.

Payment and billing records. Ellika’s payments are handled by Creem (Armitage Labs OÜ) as merchant of record. Records of purchases, invoices, and tax documents are held by that provider and are retained for as long as tax and accounting law requires, even after your Ellika account is deleted. We also keep a minimal internal log of payment webhook events (event ID, type, timestamp, outcome and the billing email) for accounting and fraud prevention purposes. These records contain no pet health data.

Backups. Your data is removed from the live service immediately. Residual copies may remain in our providers’ encrypted backups for up to 30 days, after which they are overwritten in the ordinary course. Those backups are not used to restore deleted accounts.

Nothing else is retained. We do not keep a shadow copy of your log, we do not sell or share your data, and there are no analytics or advertising SDKs in the web app or the mobile apps.

How long deletion takes

Deletion starts the moment you confirm it. It runs in the background in batches, and for a normal account it finishes within a few minutes. Large accounts with many videos can take longer. You are signed out immediately either way and the account cannot be used again from that point on.

Questions

Email support@ellika.app. It reaches the person who built Ellika. See also the Privacy Policy for the full picture of what we collect and how long we keep it.