Refund Policy

Last updated: 30 September 2026

This policy covers Ellika’s optional paid extras: the Ellika Plus subscription and credit packs. The core record-keeping features are free.

All paid purchases are handled by Creem (Armitage Labs OÜ) through the web app. There is no native checkout in the iPhone or Android app, so refund requests go to Ellika support rather than Apple or Google Play.

The short version

If you’d like a refund, email support@ellika.app within 14 days. The conditions for subscriptions and unused credit packs are below.

What’s covered

• Ellika Plus (monthly or yearly): full refund if you request it within 14 days of the first charge of a billing period. After 14 days, you can still cancel at any time. You keep Plus until the end of the period you paid for, and you simply aren’t charged again.
• Credit packs: full refund within 14 days of purchase, provided the credits are unused. Once credits from a pack have been spent, the pack is no longer refundable.

EU/EEA consumers. Nothing here limits your statutory 14-day right of withdrawal or any other right your national consumer law gives you.

How to request one

1. Email support@ellika.app from the address on your Ellika account.
2. Say which purchase it concerns. No reason required.
3. Refunds are processed by Creem (Armitage Labs OÜ), our merchant of record, back to your original payment method, typically within 5 to 10 business days of approval.

Refunding or cancelling never touches your data. Your log, exports and free features stay exactly as they are.