Refund Policy

Last updated: 17 August 2026

Ellika’s core features are free, so most people never need this page. It covers the optional paid extras: the Ellika Plus subscription and credit packs.

The short version

If a purchase didn’t work out, email support@ellika.app within 14 days and you’ll get your money back. We would rather refund you than have you feel stuck with something you don’t use.

What’s covered

• Ellika Plus (monthly or yearly): full refund if you request it within 14 days of the first charge of a billing period. After 14 days, you can still cancel at any time. You keep Plus until the end of the period you paid for, and you simply aren’t charged again.
• Credit packs: full refund within 14 days of purchase, provided the credits are unused. Once credits from a pack have been spent, the pack is no longer refundable.

EU/EEA consumers. Nothing here limits your statutory 14-day right of withdrawal or any other right your national consumer law gives you.

How to request one

1. Email support@ellika.app from the address on your Ellika account.
2. Say which purchase it concerns. No reason required.
3. Refunds are processed by Creem (Armitage Labs OÜ), our merchant of record, back to your original payment method, typically within 5 to 10 business days of approval.

Refunding or cancelling never touches your data. Your log, exports and free features stay exactly as they are.